July 30, 2011 - Apple Chevrolet epitomize customer service. Customer Service is a priority form when I purchase goods and services. You may the product on the planet but if customer service is lacking I will leave you and your product where I met you. I thank the Apple team especially Dave Stirling, and Dave Bennett for making my experiences pleasant and memorable. I recommend Apple Chevrolet to anyone who values great customer service.
Gregory Benson
2006
Chevrolet
Impala
June 29, 2011 - Apple Chevrolet is a dream to do business with! Dan McGowan and Chet helped us through the whole process. We felt nothing but comfortable the moment we walked through the doors to purchase our new used vehicle. We will definitely recommend you to all our friends and family!
Cathryn Roehl-Smith
We love the Apple family and think that Lou is the best. This our second car we've bought at Apple. Reenee Jackson-Hill
Reenee Jackson-Hill
2011
Chevrolet
Aveo
After I found so many liars on autotrader, I decided to take my nephew's advice and look at your website. It was there that I found my car in your used inventory. I hadn't looked in your area, because I live southeast, but I'm so glad I listened to Gary. The entire experience at Apple was so positive...from Dan McGowan NOT using high pressure tactics, to having a loaner while leather seats were put in, to the appearance of the car when I picked it up. It looked as though it had been detailed. Everyone in sales and service was top-notch. I think that a really good selling point is the CarFax report being available online. I can only speak for myself, but I like to see the mileage and "sticker price" too. It was a grueling experience searching for a used car. As you well know, there is a shortage of really good used cars, but I found a gem at Apple. My husband and I will definitely spread the word to people who are interested in dealing with an ethical dealership and experience terrific
customer service. Thank you.
Kathy Sufak
Kathleen Sufak
2002
Oldsmobile
Intrigue
Hi Lou
Your service was above excellent!!!!!!! My daughter LOVES the car and I told her the story of “Lou”
Every time I called you got back to me right away. You kept calling me to keep me informed of the status of repairs.
You gave the kind of honest and friendly service that is almost impossible to find- - I know because that is a big part of my business
I will tell any and all that will listen to me my story of “Lou”. A person that goes above and beyond what it takes to make the customer truly happy.
Thank you so much for working at Apple Chevrolet and helping to make my daughter feel so special.
You can use my name any time someone has the slightest doubt- - together we will turn them into “Lou” people
I will never forget you or the experience you made me a part of.
Joe
Joe Cunningham
2004
Chevrolet
Malibu
My wife and I purchased an automobile from your dealership last week. We spent about a week visiting dealerships, comparing prices and trying to determine what type of vehicle would best meet our needs.
We chose Apple in no small part because of your salesperson Lou Villarrubia. Lou was professional, competent and gave us a sense confidence that he and your dealership would treat us fairly and honestly. Please give Lou our sincere thanks.
James Richardson
2011
Chevrolet
Impala
Just wanted to reply to let you know that I really appreciate all that you did for me so far and that I'll definitely keep you in mind should any of my friends want a new or used car. I have to say you came across very personable and honest, not like those sleazy car salesmen you see in other places or in the movies haha. Thanks again, Randy
Randy Schmidt
2009
Chevrolet
Cobalt
I was referred to my salesman by a friend/family. This was the easiest car I have ever purchased. Dave Bennett did a great job and we are 100% satisfied with his assistance. - Daniel Zakula
Daniel Zakula
The web site was really easy to find what we were looking for. Also the salesman Terry was really great to work with!! I would highly recommend any of my family, friends or neighbors to go to Apple Chevrolet.
By ghezzibutcher - Oct 1, 2010
I had the best car shopping experience with Ken Lavigne at Apple Chevrolet in Orland Park. I visited him 3 different times during my car search and always received his honest, no pressure sales approach. I received the best price from the very 1st visit. I did a lot of research to find the best deal around and was pleased to find that I was presented the best deal right in my own neighborhood. As a female, shopping and negotiating by myself, I never felt like I was treated with anything but professionalism, honesty and integrity from all the people at Apple Chevrolet. A special thanks also to Chet Palumbo who helped me with the finance part. He was very helpful and informative. This car shopping experience was a smooth transaction from beginning to end. I look forward to working with them again in the future, but for now, I love my new car! Thanks Apple Chevrolet!
On 7/1/2010 11:26:05 PM, rfranzese wrote:
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Lou Villarrubia
My over all experience with Apple Chevy was very good. The people there especially Lou Villarrubia work with you to find the vehicle that you want or like. They also do not put any pressure on to buy a vehicle from them unlike some other dealerships and salespeople. I do recommend that people visit this dealership if they are in the market to buy a Chevy.
I just wanted to let you know about a great employee in your Parts Department... Fred. I purchased a part in June 2010 and needed a copy of my receipt. Fred was more than helpful and went the extra mile to find and fax the receipt to me. Thanks Fred for all your help, it was very much appreciated.
Mary Williams
sillyirish708 said:
I am absolutely a fan of Apple Chevrolet of Tinley... Having owned Chevys for years, I am - like most, wary of the dealers. My check engine light came on and after a diagnostic test at a local repair shop, I was told to go to the dealership, because my catalytic converter was under warranty... Not happy and feeling that I was going to be screwed somehow, I went to Apple Chevy. They told me they'd run their own diagnostic (another $115) and get back to me.
Man was I pleased when they called me to tell me the test came back the same, the converter was under warranty and they'd call me when they completed the job. To my further pleasure, when I went to pick up my car, I found THEY DIDN'T EVEN CHARGE ME FOR THE DIAGNOSTIC TEST!! Having realized they (at chevy) were responsible, they fixed my car entirely FREE of charge, and even washed it as an added free service. I ABSOLUTELY recommend them to anyone looking for fair, high quality service!
Sean said:
The best dealership I have ever been to. The salesman are courteous and respectful. They answer all of your questions and are completely honest and up front. The service department staff are friendly and accomodating. I've bought three cars at this dealership, and I live over 60 miles away. I continue to service my vehicles there and will be returning soon to purchase a 4th vehicle as well. Simply the best!
On 6/15/2010 1:58:18 AM, MaryJo Sokolowski wrote:
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Pat Swisher, Chet Palumbo
I was raised on Chevys. When I was a child, we had a '47, a '54, and a '61 Chevy. My first brand new car was a 1970 Chevy Malibu. When I got married and had my first son, we traded in the '70 Malibu for a '72 Biscayne, and for a while, we had a '78 Impala also.
After divorcing in 1983, I was on my own again in the car market. I made a stupid mistake, and bought a used Dodge that I owned for 18 months, but only ran for nine of them. At the time, my brother-in-law worked in the Service Department at Apple. He brought me to the dealership, and introduced me to Dave O'Donnell and Pat Swisher. They worked with me, and were able to move me from the car that didn't run into a used '80 Citation. The rest is history.
As I paid off a car, I would come back to Apple to upgrade. First was an '80 Impala. Then I moved to an '86 Celebrity. Next was my first brand new car, a '92 Cavalier. The last car that I bought at Apple was a new '96 Lumina. I took this car to Florida when I moved there for a year.
When I came back, I lived in a more rural area of northern Illinois. I was commuting 125 miles a day to and from the office, and I wanted a car that would perform better, especially in the snow. In 2002, I purchased a Jeep Liberty. While the car handled very well, especially in the snow, the gas mileage was horrible.
When the new 2010 Equinox came out, I really liked the body style. But, even better, I liked the gas mileage that was promised. Once I got my finances in order, I couldn't wait to come back to a Chevy. And, much to my delight, Dave O'Donnell and Pat Swisher welcomed me back to Apple. I'd been through some financial bad times, and Dave and Pat, along with Chet Palumbo, worked with me to put the financing together. I was able to get a car loan through GMAC, and am now the proud owner of a 2010 Chevy Equinox.
It's refreshing to have people like this that will go to bat for you, especially in difficult times. When the financing went through, I think Pat Swisher was as excited about it as I was. It's working with people like Pat, and a dealership that values your business like Apple, that make you want to keep coming back time and again. It feels like I've come home, and I can truly say that I'm glad to be back!